At the Fermain Valley Hotel, we take great pride in offering our guests’ the very best in customer service and our staff work hard everyday to achieve this from giving you a warm welcome at reception, offering exceptional food in Ocean Bar & Grill, Buho and The Rock Garden Steakhouse to making sure your holiday is as relaxed as possible, where everything is taken care of.
Daniel has been with the company for six years honing his skills as a waiter and barman before moving to reception. More recently, Daniel deals with hotel operations and implementing procedures to enhance guest’s experience.
Gavin started off his hospitality career in the kitchen before finding his true vocation greeting guests and ensuring they have the perfect holiday. Originally from Wales, Gavin worked seasonally in Guernsey before joining Fermain Valley Hotel six years ago as a receptionist. Working closely alongside Daniel and the rest of the reception team, Gavin is your friendly point of contact should you have any queries before or during your stay.
Viera has been on the island for eight years and has had experience both on reception and as a hotel manageress. Friendly and efficient, Viera looks forward to welcoming you to the Fermain Valley Hotel.
Jeanne studied Management in France for a total of five years during which she spent three years honing her skills in Hospitality Management in Lyon. Her studies included four months in Spain, Ireland, New Caledonia, Morocco and Guernsey.
After working at the Fermain Valley Hotel in summer 2014, we were lucky enough to welcome back the ever-smiling and friendly Jeanne to the reception team in her first job after graduation.
Karol has been a member of the Fermain Valley Hotel team for five years and has worked extensively in all departments throughout the hotel. Karol is a brilliant host and is now our General Manager.